IE Domain Registry Annual Report 2019

IE Domain Registry  Annual Report & Review  2019 1 Performance Highlights 2019 2019 Key Figures Members’ funds: € 4.1m Renewal rate: 87.8% Database of .ie domains: 280,958 New .ie registrations: 50,167 Strategic Priorities „ To achieve company-wide growth by developing the .ie brand in order to maximise retention rates and achieve annual new growth rates greater than our .com competitor in Ireland. „ To continue our ongoing customer experience (CX) innovation and improvement programmes and to develop new customers. „ To become a digital advocate for SME businesses and for the people of Ireland, through active involvement and engagement informed by our research. „ To help shape the development of Ireland’s internet landscape and ecosystem. „ To deliver on our customer service, technical and other obligations as the active Registry Operator for the .ie namespace in Ireland.